inapg Account & Payment FAQ

No. inapg permits one account per user. We define "user" as one person, verified by national ID and email address. If we detect multiple accounts linked to the same identity — whether through the same email, phone number, payment method, or device — we will suspend all duplicate accounts and may forfeit remaining balances. This policy applies uniformly across all regions where inapg operates. If you have lost access to your original account, contact support to recover it rather than creating a new one. Account recovery typically takes 5-10 business days after identity verification.

Account opening on inapg follows four steps. First, you enter your email, create a username and password, and provide your mobile number. Second, we send a verification email; you click the link to confirm your email address. Third, you complete KYC (Know Your Customer) verification by uploading a national ID photo and proof of address (utility bill or bank statement). Fourth, you select a deposit method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet) — and make your first deposit. KYC typically completes within 24 hours; during peak periods (Idul Fitri or Imlek holidays), processing may take 48 hours. Once verified, you can access all inapg services — Liga 1 betting, live-dealer tables, slots, and esports markets.

Deposits via e-wallet, mobile banking, or local payment are instant and require no fees on the inapg side. In your account, navigate to Deposit, select your e-wallet provider, and enter the amount. You will be redirected to the e-wallet app to authorize the transfer. Once approved, the funds appear in your inapg account immediately and are ready for Liga 1 betting, live-dealer play, or slots. If the e-wallet transfer fails, the charge is reversed by your e-wallet provider within 1-3 business days; you will not be charged twice. Bank transfer deposits (online payment, e-wallet, mobile banking, local payment virtual accounts) may take 1-2 hours to process. online payment deposits via compatible apps are also instant. All deposits are non-refundable once credited to your inapg account, except in cases of unauthorized or fraudulent activity, which we investigate case by case.

Withdrawal requests on inapg are reviewed within 24-48 business hours. The review window begins when you submit your request and can be longer if we need to verify your account identity or if your withdrawal amount triggers additional compliance checks. Once approved, funds are sent to your selected payment method — e-wallet, mobile banking, local payment, online payment, or bank account (e-wallet, mobile banking, local payment, online payment) — and typically arrive within 1-3 business days, depending on your bank's processing speed. During peak periods or public holidays (Idul Adha, Imlek), both review and payment processing may take longer. You can track your withdrawal status in the Transactions section of your inapg account. If your request is denied, we will notify you of the reason and offer options to resubmit or contact support.

Live-dealer tables on inapg feature real dealers broadcast from professional studios via multi-camera streams. You can play blackjack, roulette, baccarat, and Dragon Tiger in real-time, with outcomes determined by physical cards or spinning wheels — never algorithms. Slots are automated games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) where outcomes are generated by certified random-number generators. Live-dealer play requires more time per hand and allows you to observe the dealer's actions directly; slots are faster-paced and require less active decision-making. Both are available 24/7 on inapg. Live-dealer tables are streamed from studios in supported jurisdictions; slot games come from certified providers such as Pragmatic Play. Choose based on your preference for pace, interaction, and transparency.

inapg's loyalty tiers reward activity and engagement. You earn points based on your deposits, bets, and wins across all games — football betting (Liga 1, Piala AFF, Champions League), live-dealer tables, and slots. Points accumulate automatically and never expire. As you rise through tiers (Bronze, Silver, Gold, Platinum), you unlock benefits such as higher withdrawal limits, faster KYC processing, priority support, and occasional bonus offers. Tier status is recalculated monthly based on your activity in the previous 30 days. You can view your current tier, points balance, and tier-specific benefits in your Account Settings under Loyalty. We do not charge fees to join or maintain tiers; all progression is free. Tier benefits vary by region and are subject to our terms and conditions.

To request deletion of your personal data from inapg, contact our support team via email with the subject line "Data Deletion Request" and your username. Your request will be forwarded to our Data Protection team. We will confirm receipt within 5 business days. Note that we retain KYC documents and financial transaction records for periods required by law (typically 5-7 years); these cannot be deleted. We can, however, delete non-essential data such as your session logs and optional profile information after the legal retention period expires. Complete data deletion requests are processed within 30 days of submission. If you have a dispute about what we retain, escalate through our Data Protection contact (available in your account Help section) or consult the privacy policy

Support contact details are available in your inapg account under Help or Settings. Send emails to our support address with your username and a clear description of your issue. Standard response time is 5-10 business days for account, payment, and game-rule questions. Urgent issues (account suspension, suspected fraud, or payment problems) are escalated and typically receive a response within 48 business hours. Support is not available during weekends or public holidays (Idul Fitri, Idul Adha, Imlek); messages sent during these periods will be queued and responded to on the next business day. For immediate assistance, use the in-app Help chat if available. Include your account username and the relevant transaction ID or date in every email so we can locate your account quickly and provide accurate assistance.